By: Customer Support A

09 Feb 2025 12:34 PM

Dear Applicant,

Thank you for reaching out regarding your reactivation request.

Upon reviewing your account history, we observed that the account for Carer Irfan Sidqi Bin Mohd Shahir Shazwan was closed on 2024-04-24, more than one month.

We regret but TO DECLINE YOUR APPLICATION.

However, we are pleased to offer you THE OPTION TO REJOIN Gathercare with your authorization to TERMINATE YOUR CURRENT CARER CLOSED ACCOUNT. Once terminated, you may rejoin us with a new account, with all benefits and coverage reset.

We would like to bring to your attention the valuable benefits you had as part of your subscription with us, including:

Irfan Sidqi Bin Mohd Shahir Shazwan [Closed]
NRIC: 211110140283
Annual Fee: MYR 180.00 + 180.00 (overdue -40 days(s) @ 01 Jan 2025)
Deposit Balance: MYR 48.78 / 160.00

Benefit:
• MYR 6,000.00 of Bereavement Payment
• MYR 2,000,000.00 of General & Critical Illnesses Medical Coverage
• MYR 300,000.00 of Out-patient Cancer Treatment Coverage
• Covered Medical Costs Related to Organ Transplant

If you wish to rejoin Gathercare, please CONFIRM YOUR TERMINATION with us. We respect your decision and understand that circumstances may change. Please know that we are here to support you, and should you need any assistance or have any questions, please do not hesitate to reach out to us.


Note: Effective from 1st November 2023, Gathercare implements a NO-REFUND POLICY for all types of payments. Upon termination confirmation, you will remain responsible for your ongoing monthly share of medical expenses, The remaining funds in your account will be utilized to settle any outstanding medical bills subsequent to the cancellation of your subscription, ensuring proper resolution of pending charges.

It is important to understand that any remaining unutilized credits will not be refunded under any circumstances.

If you agree to the terms above, kindly reply to this ticket, and we will continue to guide you from here.

Thank you for reconsidering Gathercare.

Best regards,
Gathercare
Together We Care

***Customer support response time is within 7 business days. This ticket closes in 7 days if no response is received from the Applicant.