Hi MR MOHAMMAD ISMUL A'ZAM BIN MOHAMMAD YUSOFF
Thank you to contact us
Your account has been closed due to pending payments for several months. You can check the billing section of your GatherCare account. To rejoin, you need to click the "CANCEL SUBSCRIPTION" button and then rejoin as before.
You can contact our agent at 011-59518076 (Yana) for assistance.
By:
29 Jan 2024 01:34 PM
We apologize sir. We will review and provide feedback within 5 working days.
By:
15 Feb 2024 05:35 PM
Dear AIDIL AZHAR BIN IBRAHIM
To view your payment records, please follow these steps:
1. Log in to your GatherCare account using the following link: https://app.gathercare.com/account/index.php?intro=VIE1NMRR
2. Once logged in, navigate to the payment or billing section.
3. You should find a tab or option labeled "PAYMENT"
4. Click on that tab "PAYMENT" and click "PAYMENT RECORD" to view your payment history, which should include details such as transaction dates, amounts, and payment methods used.
5. If you encounter any issues or require further assistance, please don't hesitate to reach out to our support team.
Thank you.
Best regards,
Yana
GatherCare
By:
05 Mar 2024 01:43 PM
Dear Applicant MOHD NAZRUL BIN JALI,
Thank you for contacting us regarding your request for reactivation.
After reviewing your account history, we noticed that you had previously terminated your account. Unfortunately, we must inform you that your reactivation request has been declined due to the account being closed for 1 year.
Although we are unable to proceed with your reactivation request at this time, we appreciate your past involvement with our platform and would like to invite you to reconsider joining us again.
If you wish to rejoin, please use the following link: https://app.gathercare.com/account/index?intro=VIE1NMRR
Thank you for your understanding.
Best regards,
Gathercare
By:
06 Apr 2024 11:12 AM
Dear applicant,
Thank you for contacting us. We apologize for the inconvenience you are experiencing. Could you please provide a screenshot after clicking and submitting it as an attachment to this ticket, so we can look into the issue you are facing?
Thank you for your understanding.
Best regards,
Gathercare
By:
16 Apr 2024 04:45 PM
Selamat sejahtera CLAUDIUS PITIN MUIN
Untuk maklumat saya sudah menguruskan permohonan pn, namun kami masih menunggu beberapa dokumen pn seperti yg kami ada minta seperti diatas untuk melengkapkan permohonan anda. Document ini diperlukan untuk kelancaran permohonan puan. Dokumen tersebut adalah
1. Hospital Discharge Note/Surat keluar wad
2. Medical Bill (CTC/Original copy) / resit hospital
Anda hanya perlu klik 'Leave a Feedback' dan attachkan dokumen yang diperlukan di dalam kotak attachment di bawah.
Terima kasih sekali lagi atas kerjasama dan pemahaman anda.
Selamat sejahtera,
Gathercare
"Together We Care"
By: ABDUL LATIF BIN ABD RANI
29 Apr 2024 01:37 PM
Yes, I would like to terminate my old account. Reason of termination was I already stopped subscribing to GC due to financial reasons before.
And now I have rejoined GC again and have fully paid the deposit ammount upon registration.
By:
30 Apr 2024 12:05 PM
Permohon yang dihormati,
Terima kasih kerana menghubungi Gathercare.
Sistem kami menunjukkan bahawa akaun anda telah ditutup kerana gagal mendebit deposit pada 2023-11-26 2023-12-08 2023-12-16 (sila rujuk attachment)
Kami faham bahawa ini mungkin tidak disengajakan. Kami akan menyemak semula akaun anda dan memberikan kemas kini lanjut dalam tiket ini.
Jika terdapat sebarang pertanya berhubung permohonan aktif semula, sila tinggalkan pertanyaan anda di ticket ini juga, sila jangan membuka tiket baru bagi mengelakkan pertindihan permohonan
I have transferred the payment. Attached with the receipt.
Regards,
Lok
By:
08 May 2024 04:29 PM
as attached filled form rejoin application
By:
02 Jul 2024 01:33 PM
Dear Applicant: MUHAMMAD IYADSIDDIQ BIN AHMAD,
Thank you for reaching Gathercare
Your inquiry is about Coverage for Organ Transplant.
1. Yes, Gathercare do cover our Carer who in need for organ transplant.
Only medical cost or operation cost involving in organ transplant. Does not cover organ cost or any other cost.
2. Gathercare do not cover donor. We only cover Carer which is also a receipient.
As the screenshot shared by yourside, it is a non-eligible medical expenses for other company. Not from Gathercare.
You can also refer this in our Program Guideline, Term no 5 (D. NON-ELIGIBLE HOSPITALIZATION MEDICAL EXPENSES FOR SHARING page 23), subpoint no 5.D.35.
Herewith we attach Program Guidelines and term on 5.D.35 for your reference.
Thank you.
Best regards,
Gathercare
***Customer support response time is within 7 business days. This ticket closes in 7 days if no response is received from the Applicant.
By:
08 Aug 2024 02:12 PM
Dear Applicant AMEERATUL MARYAM BINTI ZUBAIR KHAN,
Phone number change have been successfully ammended.
Please login using this latest +60187947257 phone number but remain the old password.
Thank you
Gathercare.
This ticket will be closed due to concern raised is resolved.
By:
29 Aug 2024 03:31 PM
To reactive account
By:
30 Aug 2024 05:05 PM
hi.
By:
10 Oct 2024 06:34 PM
Sebelum saya bersetuju untuk aktif semula apa yang akan datang perlu saya bayar. Apa yang saya faham saya perlu bayar ialah
1. Aktif semula kena bayar RM150.
2. Lepas bayaran aktif tu saya kena bayar 180 pada bulan berikutnya atau mcm ne? Dan 180 pada next bulan berikutnya lagi or bagaimana?
Jika saya kena bayar 150 + 180 dalam 1 masa mana ada cukup kewangan. 3. Bulanan sharing saya kena bayar lagi pada bulan yang sama atau bagaimana?
Semua nak kena bayar serentak mana nak kaut.. !
Tolong berikan penjelasan lebih details insuran GC ini. Bagi saya sukar untuk saya fahami prosidur GC NE.. kalau saya faham tidak lah saya asyik kena bayar denda sejak kebelakangan ne.
By:
12 Nov 2024 03:51 PM
As your request
By:
02 Dec 2024 04:47 PM
saya harap dapat selesaikan bende ni saya tiada duit untuk bayar dan saya memang dah tanya pada emas sebelom saya masuk hospital dan emas bagitahu dah ada GL tu yang saya berani masuk hospital tu..
By:
10 Dec 2024 02:12 PM
Incorect name
By:
19 Dec 2024 11:45 AM
I have made four (4) payment today.
1. 0134044072 - Mohd Helmi
2. 0172998433 - Muhammad Adam Ariff
3. 0172998433 - Nor Hazirah
4. 0146346503 - Farah Azmira
The 4th payment (0146346503) is not capture in GC account.
And have you receive email after payment made?
- Yes received. Refer to attahcment.
And after you approve secure2u transactions, did you click on 'Proceed or I've made the transaction' on the Maybank payment screen?
- Yes, I click on 'Proceed or I've made the transaction' on the maybank payment screen.
By:
08 Jan 2025 11:18 PM
Hi,
Below was the message which I receive on 10/11/2023, I being reply to ur message Yes, I want as ur mention. But now receive ur reply was different story, can check for me pls?
Thank you
To our esteemed Carer, TEOW,
We from the Gathercare team want to share some important news with you. Please take the time to read it through to the end.
Because we recognize that this year's inflation has put economic pressure on the public, we've decided to reduce the annual fee from RM360 to RM150. We hope this special offer will help our long-time Carers to more easily manage the annual fee, and this offer will continue until you reach the age of 99.
This offer is meant to take care of our long-serving Carers. However, we're facing an issue where many haven't received this good news. This has made us realize the need to improve our information dissemination capabilities. Just by replying "Yes I Want," we will teach you how to use our information distribution system created at Gathercare. This way, you'll receive important information that we share. But please be sure to regularly check this information.
We know that medical protection is very important and shouldn't be easily disregarded. We've heard stories of some Carers neglecting medical protection and facing health problems afterward. They didn't have enough money for treatment, making their lives challenging and placing a heavy burden on their families.
We've also received complaints from Carers who didn't receive repayment reminders, eventually leading to their accounts being suspended or closed. In reality, we've been trying to inform everyone, but some people don't use WhatsApp, making it difficult for us to reach them. Some only discovered their accounts were closed after their child fell ill, and at that point, they couldn't benefit from GL hospital admission coverage. This situation makes us very sad because we couldn't help them. So, I urge once again, reply "Yes I Want" to receive the latest information so that you don't become the next victim.
Please participate in this information distribution system and make sure to regularly check the information shared on Gathercare. It's very important for you. Thank you very much for your support!
Respectfully,
Gideon Leong, Founder of Gathercare
By:
08 Feb 2025 12:49 PM
Please see the video…. Our agent really helpfully and he try many time but system error not allowing my child join
By:
09 Feb 2025 04:43 PM
Reactivate my account.
By: Customer Support A
10 Mar 2025 01:36 PM
Dear Applicant: MOHD FIRDAUS BIN MAT SAAD,
Thank you for your dedication and interest in becoming part of the Gathercare community.
However, we only received the 'Discharge Medication Summary Sheet'.
For the purpose of re-evaluating the 'Probation' status, we need other attachments such as a 'Medical Report / Review' from the doctor who treated you or confirmation from another doctor confirming that your previous illness has completely recovered, there is no further follow-up, no further medication intake and details of your previous illness.
Please include all these documents to be evaluated by the TPA, and the decision is entirely from the IHP medical review team. Having full documents does not guarantee that your application will be successful.
Thank you for your cooperation and we hope this explanation reaches you and that you are clear with what is being conveyed.
Best regards,
Gathercare
Together We care
***Customer support response time is within 7 business days. This ticket closes in 7 days if no response is received from the Applicant.
By: Customer Support A
10 Mar 2025 01:36 PM
Dear Applicant: MOHD FIRDAUS BIN MAT SAAD,
Thank you for your dedication and interest in becoming part of the Gathercare community.
However, we only received the 'Discharge Medication Summary Sheet'.
For the purpose of re-evaluating the 'Probation' status, we need other attachments such as a 'Medical Report / Review' from the doctor who treated you or confirmation from another doctor confirming that your previous illness has completely recovered, there is no further follow-up, no further medication intake and details of your previous illness.
Please include all these documents to be evaluated by the TPA, and the decision is entirely from the IHP medical review team. Having full documents does not guarantee that your application will be successful.
Thank you for your cooperation and we hope this explanation reaches you and that you are clear with what is being conveyed.
Best regards,
Gathercare
Together We care
***Customer support response time is within 7 business days. This ticket closes in 7 days if no response is received from the Applicant.
By: MOHD FARID WAZANI BIN ABDUL HAFIZ
22 Apr 2025 11:10 AM
Semoga permohonan reactivate ini dipertimbangkan
By:
22 Apr 2025 12:16 PM
Semoga permohonan ini dipertimbangkan. Terima kasih
By:
13 Jun 2025 02:03 PM
Hi.
Attached herewith claim form and discharge note in pdf.
Discharge note already sent tu Hospital Kajang. No copy given to guardian. The patient has been discharged from Hospital Ipoh and transferred to Hospital Kajang.
Hope the claim will benefited to the patient’s guardian to buy items needed for the patient.
Thank you.
By:
19 Jun 2025 11:11 PM
Kindly refer new document attached
By:
03 Jul 2025 05:38 AM
Hospitalisation: 4-6 April 2025
Diagnosis: infection AGE with dehydration URTI
Treatment: inravenous drip and antibiotics
Please refer discharge summar already attached in pervious reply
